Version 1.3 · Effective November 10, 2026
You can cancel your subscription at any time, and cancelling stops all future charges. Because compounded medications are prepared for you specifically, they cannot be returned or refunded once dispensed or shipped. This policy is part of our Subscription & Auto-Renewal Terms and our Terms and Conditions. If this page and the Terms and Conditions ever differ, the Terms and Conditions control.
You can cancel at any time. Cancelling stops future charges, but it does not guarantee a full refund if your prescribed medication has already been compounded or dispensed. You will receive a confirmation email with a confirmation number and the date your cancellation takes effect. If you do not receive it within 24 hours, contact us. Keep this email for your records.
After you cancel, you keep access to your portal and to any services already paid for through the end of your current billing period.
| Situation | Refund? |
|---|---|
| Cancelled before your next renewal date | No future charges; nothing to refund |
| Cancelled after a renewal charge, before the prescription is sent to the pharmacy | Full refund of that charge, less the $49 evaluation fee if a provider has already reviewed your intake |
| Medication already dispensed or shipped | No refund. Compounded medications cannot be returned or resold |
| Partial billing period after cancelling | No partial or prorated refunds |
| Consultation or provider services already completed | No refund for services delivered |
| Provider determines medication is not clinically appropriate at intake | Full refund less the $49 evaluation fee |
| Charged after a confirmed cancellation took effect | Full refund of that charge |
| Duplicate charge or billing error | Full refund of the incorrect amount |
| Package lost in transit or damaged on arrival | Replacement or refund after we confirm with the carrier and pharmacy; report within 10 days of the expected delivery date. See our Shipping Policy |
Evaluation fee. Where a program lists an evaluation fee (currently $49), that fee covers the licensed provider’s review of your intake and is included in the program price. It is non-refundable once the provider has completed that review.
Compounded medications are prepared by a licensed pharmacy for one named patient under a prescription. Pharmacy regulations do not allow them to be returned, restocked or dispensed to anyone else. Once your medication is dispensed or shipped, it cannot be refunded, even if you no longer wish to use it.
When an order counts as dispensed or shipped
Approved refunds go back to the original payment method within 5–10 business days. Your card issuer may take additional time to post it.
If you think a charge is wrong, please contact us first at support@myprofusions.com or (623) 428-4497. We respond within 3–5 business days and resolve most issues without a bank dispute. This policy does not limit any right you have under law or your card agreement.
If you file a dispute with your card issuer, we may provide our payment processor and card networks with records of your acceptance of this policy and the Subscription & Auto-Renewal Terms, plus account activity such as portal logins, appointment dates and delivery confirmation. We share only the minimum information needed and never clinical notes.
Your acknowledgment. At checkout, you confirm that you have read this policy, including that compounded medications are non-refundable once dispensed or shipped. We keep a record of that acknowledgment with the version of this policy you accepted.
Profusions does not bill health insurance directly. You may submit your receipts to an HSA, FSA, or insurance plan for possible reimbursement. Coverage and reimbursement are not guaranteed and are your responsibility.
Profusions Health and Wellness
Email: support@myprofusions.com
Phone: (623) 428-4497, Monday, Tuesday, Thursday and Friday, 9:00 AM to 3:00 PM Arizona time, excluding 12:00 to 1:00 PM.
Mailing address:
AZ Profusions LLC
9393 N 90th Street, Suite 102-712
Scottsdale, AZ 85258
Related policies: Terms and Conditions (including the Subscription & Auto-Renewal Terms), Shipping Policy, Privacy Policy, HIPAA Notice of Privacy Practices.
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