Last updated September 28, 2026
This policy explains how refunds, returns, and cancellations work for services and medications ordered through Profusions Health & Wellness, operated by AZ Profusions LLC. It summarizes Section 07, Payment, Pricing & Refunds, of our Terms and Conditions. If this page and the Terms and Conditions ever differ, the Terms and Conditions control.
Submitting an intake, scheduling a visit, or paying a fee does not guarantee that a provider will issue any specific diagnosis, treatment plan, prescription, or refill. Licensed providers use their own independent clinical judgment.
Evaluation fees. Where a program lists an evaluation fee (currently $49), that fee covers the licensed provider’s review of your intake and is included in the program price. The evaluation fee is non-refundable once the provider has completed that review, including when the provider determines that treatment is not clinically appropriate for you. In that case, we will let you know and refund all other amounts paid for the program, such as medication charges.
Other visit fees. Other visit fees, such as on-demand care visits, are refundable if a provider determines, after reviewing your intake, that the requested care is not clinically appropriate for you or cannot be safely delivered through telehealth.
Prescription medications that have been dispensed and shipped are generally non-refundable. This is consistent with federal and state pharmacy regulations that prohibit the resale or re-dispensing of returned medication.
If you have a question about a medication order, contact us at support@myprofusions.com as soon as possible.
If your order arrives damaged, contact the shipping carrier to file a claim. Save all packaging materials and damaged items before you file. Delivery, damage, and loss terms are in our Shipping Policy. You can also let our team know at support@myprofusions.com.
Subscription plans renew automatically at the rate disclosed during signup until you cancel. You can cancel a subscription plan at any time before your next billing cycle. Log in to your patient portal, where your account page has controls to pause, change, or cancel active prescriptions. Cancellation is immediate, and there are no cancellation fees.
Fees already paid for the current billing cycle are not pro-rated.
Visit fees, membership fees, and medication prices are billed in US dollars and are payable at checkout unless otherwise stated.
If a charge looks incorrect, please email support@myprofusions.com before starting a chargeback with your bank or card issuer. That gives us the opportunity to resolve it with you directly.
We reserve the right to correct pricing errors, update prices, and adjust availability at any time. The price in effect at the time of your purchase governs that purchase.
Profusions does not bill health insurance directly. You may submit your receipts to an HSA, FSA, or insurance plan for possible reimbursement. Coverage and reimbursement are not guaranteed and are your responsibility.
Email: support@myprofusions.com
We typically respond within one business day.
Mailing address:
AZ Profusions LLC
9393 N 90th Street, Suite 102-712
Scottsdale, AZ 85258
Related policies: Terms and Conditions, Shipping Policy, Privacy Policy, HIPAA Notice of Privacy Practices.
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