Shipping Policy

Where we ship

We ship only to street addresses in 48 states and Washington, D.C. We do not currently ship to Alabama or Mississippi, to U.S. territories, to APO/FPO/DPO addresses, to P.O. boxes, or to any address outside the United States.

Shipment processing time

All orders are processed within 2-3 business days. However, depending on the stock, some exceptions may occur. Orders are not shipped on weekends. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates and delivery estimates

All domestic orders are free to ship, until any urgent shipping is requested. Estimated delivery time for domestic orders are from 3 to 5 working days. Delivery delays can occasionally occur. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipment confirmation and order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

Damages

MYPROFUSIONS.COM is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim

Returns

Our Return and Refund Policy explains options and procedures for returns, refunds, and cancellations.